Customer Service

SHIPPING

Processing and shipping will take between 2-3 business days. Please allow extra time during peak weekends/holidays. Estimated delivery is to be used as a guide only. We ship to P.O. Boxes for orders $75 or less, higher amounts will be shipped via FedEx. All separate orders must be shipped individually and cannot be combined, even if the purchaser has made both orders.

Direct signature is required with every purchase. Upon delivery, signature confirmation is required when the delivery is in acceptance. Signature requirements are the same for FedEx Express and FedEx Ground US Shipments. If no one is present to sign at the address, fedex will reattempt.

  

INSURANCE

All packages are insured during the time of transit. We require a signature for any goods delivered to surrender responsibility to you for your order.

 

RETURNS AND EXCHANGES

All returns must be authorized by phone, +1 773 757 5511, or email, [email protected]. RSVP Gallery does not offer refunds. Returns must be received within 7 days of you receiving your order. All products returned must be in original unused condition, without any tags removed. Products returned damaged, worn or altered may not be accepted and may be sent back to customer.

All charges related to shipping are your responsibility and are non-refundable. Shipping costs for a replacement item is FREE up to one time per item, however, payment of duty and tax charges is still the responsibility of the customer. Returns are eligible only for store credit. Select items are not eligible for store credit returns, including but not limited to jewelry and eyewear. All items sold at a discounted price are final sale. All returns and exchanges must be accompanied by a receipt. RSVP Gallery reserves the right to refuse any returns at any time. In the event a package is returned by FedEx, your payment will be refunded minus the actual fee of shipping, and we will contact you to confirm receipt.

  

INTERNATIONAL ORDERS

International customers may incur import duty and tax charges. It is recommended to contact your local customs authority to determine the landed price prior to purchase completion. International credit cards will be charged in accordance with applicable exchange rate on the day your card issuer processes the transaction.

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